Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be non-personalized
Be in the same condition that you received it
Be unused and in its original packaging
Include the receipt or proof of purchase

🛑 Please note: Personalized or custom-made items are produced specifically for you and cannot be returned or refunded.

How to Start a Return

To request a return, please contact us at info@arlyc.com.
Returns must be sent to the following address:

Arlyc GmbH
Bredenscheider Str. 119b
45527 Hattingen
Germany

If your return is accepted, we will provide detailed instructions on how and where to send your package.
⚠️ Items sent back without prior return approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 14 days of delivery so we can evaluate the issue and offer a replacement or refund.

Non-Returnable Items

We do not accept returns for:

Personalized or custom-made products
Items discounted by 25% or more
Gift cards

If you are unsure whether your item is eligible for return, please contact us at info@arlyc.com before sending it back.

Exchanges

If you wish to receive a different item, the fastest way is to return the original item (if eligible). Once the return is accepted, you can place a new order separately.

Refunds

We will notify you once we have received and inspected your return, and confirm whether the refund is approved.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or card provider to process the refund.
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at info@arlyc.com.